At Scent Molecule, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website, www.scentmolecule.com (the “Site”). By using our Site, you agree to the practices described in this policy.

1. Information We Collect

We collect information when you use our Site, make a purchase, or interact with us. This may include:

• Personal Information: Name, email address, phone number, billing and shipping address, and payment details (when making a purchase).

• Non-personal Information: Your browsing behavior on our Site, IP address, browser type, operating system, and other technical data.

• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, including analyzing traffic and personalizing content. You can manage your cookie preferences in your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process your orders: This includes managing your account, processing payments, and shipping orders.

• To improve your experience: We may use your information to customize the Site’s content and ensure it’s relevant to you.

• Customer service: To respond to your inquiries, support requests, or other feedback.

• Marketing communications: With your consent, we may send you information about new products, special offers, or updates from Scent Molecule. You can opt out of these communications at any time.

• Legal and regulatory purposes: We may use your information to comply with legal obligations, resolve disputes, or enforce our agreements.

3. Sharing Your Information

We respect your privacy and will never sell, rent, or trade your personal information. However, we may share your personal data with trusted third parties in the following cases:

• Service providers: We may share your data with companies that assist with processing payments, shipping orders, or performing other services on our behalf. These third parties are obligated to handle your data securely and in accordance with our privacy policy.

• Legal requirements: If required by law or in response to legal requests, we may disclose your personal information to comply with applicable regulations.

4. Data Security

We take the security of your personal information seriously and use a variety of physical, electronic, and administrative safeguards to protect it. These include secure payment gateways, encrypted data transmission, and limiting access to authorized personnel only. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

As an Australian customer, you have rights regarding your personal data under the Australian Privacy Principles (APPs) set out in the Privacy Act 1988. These rights include:

• Access to your information: You may request access to the personal information we hold about you.

• Correction: You may ask us to correct any inaccurate or incomplete information.

• Deletion: In some cases, you can request that we delete your personal information.

• Opt-out of marketing: You can choose not to receive marketing communications from us by clicking the “unsubscribe” link in our emails or contacting us directly.

To exercise any of these rights or if you have questions or concerns about how your personal data is being handled, please contact us using the details provided below.

6. Third-Party Links

Our Site may contain links to external websites that are not operated by us. We are not responsible for the privacy practices of these third-party sites, and we encourage you to read their privacy policies before providing any personal information.

7. Children’s Privacy

Our Site is not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected data from a child under the age of 16, we will take steps to delete that information.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. Please review this page periodically for any updates.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact us:

• Email: community@scentmolecule.com.au

• Mailing Address: PO Box 77, Byron Bay, 2481